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How to Change the Speed of Your Bot with the New Conversation Delay Feature

How to Change the Speed of Your Bot with the New Conversation Delay Feature
With SocialBot, you can now change the speed of your bot with the new conversation delay feature. Learn why there is a need to change the bot speed, how the conversation delay feature works and how you can do it with SocialBot.

What is the need to change the speed of your bot?

Chatbots’ great advantage is that they respond instantly to a visitor’s questions. However, clients don’t always like when a bot triggers an answer the same second it gets a question.
You want the user to feel like they are having a conversation with a real person. The machine responding in milliseconds can be frustrating for some visitors since it doesn’t feel natural. It doesn’t feel right when bots reply instantly without spending any time typing or even thinking, especially if you’re building complex responses or trying to make your scenario look and feel natural.
Give the user time to read and process what they are reading. You don’t want to bombard them with a bunch of text quicker before they can even read it. According to research, the medium delay of the answer starts from 0.1 second and continues up to 10 seconds that gives a chance to the readers to read a previous message comfortably.
That is why there is a need for a functionality that slows down the response time and by which you can change the speed of your bot. When you slow down the bot’s response, it looks more natural and chatbots can take some time before answering a complicated question.

How does the Conversation Delay Feature work?

Now you can decide how long will your bot “be typing.” The typing indicator delay is a scrollbar added to a bot response, that defines the time interval between messages. During this delay, the visitor will see the typing indicator. The higher seconds delay would give the visitors enough time to comfortably read the previous message.

How to Change the Speed of Your Bot with the New Conversation Delay Feature

On SocialBot, you can change the speed of your bot in 2 ways:
Let’s discuss them in detail.

1) Change the Speed of Your Bot Using Bot Settings -

Screenshot on How to Change the Speed of Your Bot
Screenshot on How to Change the Speed of Your Bot
Screenshot on How to Change the Speed of Your Bot

2) Change the Speed of Your Bot Using Visual Flow Builder -

Screenshot on How to Change the Speed of Your Bot
Screenshot on How to Change the Speed of Your Bot
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