Chatbot Names – Since our childhood days, we have always liked giving names to our favorite things like toys or cycles or even soft toys. When we give a name to an object, it creates an emotional connection.
As we all know chatbots are at a boom and have taken over the market in the last few years. Nowadays, every other online business is actively using chatbots in its support services. The chatbot name is the conspicuous strategy to follow as it is the first thing that a customer will notice on the chat window.
Research suggests that there is great power in naming things. That’s why in the technological world of artificial intelligence, chatbots and virtual assistants are being given affable and approachable names. Giving chatbot names can help humanize it and eventually make people want to interact. A rudimentary yet catchy chatbot name will make one’s business customer service team more accessible. It seems like a golden opportunity to name a chatbot to boost your branding. Before getting to the steps about how to name a bot, here are some considerations of why you should name your bot.
Reasons to Name A Chatbot
- Chatbots have almost every characteristic of a human, so it is courteous to assign them with a human name.
- With the human names, communication via chatbots become more natural.
- By naming a bot, customers can easily relate to the product attributes and services that can be provided.
- Thinking the names for chatbots and giving them one, drives an emotional connection between a human and a bot.
How to Name Your Chatbot?
Under are some points to help you reinforce your brand by choosing a chatbot name strategically:
1) Identify the Role of Your Chatbot
Before giving a name, make sure you know about, what your chatbot does. How does it function?
While keeping in mind these questions, one can easily provide a catchy yet smart name to their bot. Here you have to understand that some chatbots are virtual assistants while some answer customers’ FAQs. It is a decisive way to name a bot that should define its characteristics and roles. Sometimes, it is fine to name a bot after your brand as it will increase the goodwill of a business and promotes the brand. But, an exclusive name will help build a strong and healthy connection with the users. Here, let’s clear this with an example. If you are in Fashion Business and have built a chatbot that provides fashion tips to the customers, here are chatbot names suggestions that you should try.
Evident Name: Fashion Bot
Monotonous Name: Company Name or Fashion Business Bot
The bot name should also be dependent on the task it performs so that people can effortlessly associate the chatbot name with the task.
2) Bestow Your Bot With a Personality
Chatbots should be reflecting your brand language. Naming a bot gives you the right to choose your bot’s personality. Providing your bot with a personality will help it flourish a specific identity. Based on the industry and service that the bot will perform, you can make it witty, humorous, impressive, or affable. Assigning different personalities to bots from gender and tone to an avatar makes them intriguing and establishes a distinct brand image.
3) Decide if You Want a Robot-Name or Human-Name
It is a paramount task to choose the correct name for a bot. It isn’t imperative to provide your bot with a human name. When you name your bot with a robot name, it removes the ambiguity about who the customer is chatting with. Giving a human name will humanize the chatbot. Machine Learning (ML) and Artificial Intelligence (AI) chatbots are prepared to sound circumstantial and resolve customer problems like a real human. For instance, Alexa in Amazon’s Echo and Siri in iPhones are some of the examples of human names. This brings the human personality in them and makes them more approachable and friendly.
On the other hand, some companies prefer robot’s names for their chatbots. Names such as Alpha, D4QR, Terra are some of the robots’ names. By keeping a robot name, customers’ can easily find out that they are chatting with artificial intelligence. They focus less on having perfect conversations, and more on settling accurate expectations and aims at doing the job correctly. Selecting the name type depends on your industry, bot’s objective, and how exactly you want users’ to perceive your brand.
4) Form a Shortlist of Names
Having a backup is most certainly a profitable concept. Similarly, shortlisting the bots’ names and then comparing them to pick the better is indeed admirable. Also, you can conduct market research for the names to see what names customers’ respond to. There should always be room for creative chatbot names. No matter where you choose the name from, be it from your team, an agent, users’ or an online name generator. Before finalizing the name you should create a shortlist to contemplate your alternatives to select the appropriate name.
5) Script a Story and Ensure Chatbot Works
One should really think about how a bot will fit into their business narrative. Once you’ve decided about the bot’s personality and the role and have come up with cool chatbot names, you should develop its tone and speech. A fascinating backstory will work out things, for this, streamline the final chatbot creation process so it becomes smooth to script conversations.
After the completion of the naming process, you have to make sure the bot justifies the given chatbot name. You should work diligently and rigorously while writing your bot’s language and evolving its personality. A company should build a bot that never baffles its customers and will burgeon traffic eventually.
Skillful Points for The Chatbot Name Process
- Keep it understandable; hence easy to remember.
- The name should be witty and original.
- You should avoid repetitive names. It has to be exclusive.
- Avoid narcissism; don’t brag about the robot.
- Keep it precise and fetching.
Every company’s chatbot tells a different story. But in the end, all matters is that it should be quick-witted and answerable. The chatbot should function appropriately, don’t compromise this over anything. Make sure your chatbot works and executes the role it is being created for.
I hope by reading this blog clears out your doubts and will help you name the bot perfectly. If you are looking forward to creating a bot for your company, we can help you in achieving your goals. Sign Up at SocialBot Today!
If you have any questions, please leave a comment.